Position: Service Desk Technician
Department : Information Technology
Position Status: Temporary Full-Time
Anticipated End Date: June 2026
Union: Non-Union
Number of Positions: 1
Location: On site

Reporting to the Manager, Information Technology, with supervision provided by the Service Desk Lead, the Service Desk Technician will act as a front-line support to the organization for all desktop hardware and software, including multi-platform connectivity, with a strong focus on customer service and immediate problem resolution. The Service Desk Technician is responsible for initial support for all user issues. This includes, but is not limited to, troubleshooting, problem solving, security, and basic user training. The incumbent is responsible for operating under ITIL’s principles of service management.
This role serves as an IT professional and is part of the IT service desk team. The Service Desk Technician is responsible for efficiently resolving end-user issues in a timely manner, as they relate to technology.