Service Desk Technician at Teksystems Global Services LLC

Birmingham, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

28.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Active Directory, Customer Service, Troubleshooting, Service Desk, Help Desk Support, Ticketing System, Phone Support, Office 365, Technical Support, Password Reset, Hardware, Intune, ITSM, ITIL

Industry

IT Services and IT Consulting

Description

Description One of TEKsystems' clients, a company headquartered in Birmingham with locations across the country, is looking for a Service Desk Technician. The IT Service Desk is the first line of support for the company's internal end users. Service Desk Specialists are responsible for escalations from technicians to resolution or elevating to Tier 3 support. Additional responsibilities would include support and adoption of the Microsoft 0365 offerings. The candidates are expected to service over 1600 employees, dozens of applications, and thousands of endpoints. 3 - 5 years IT Service Center experience. Advanced knowledge of supporting cloud-based applications. 3 - 5 years User Management, Azure Active Directory, identify password related issues and provide resolution. Experience in remote technical support via telephone in a service/call center environment First and second level laptop/desktop/application installation/OS, configuration, administration, and trouble-shooting skills Application software (including Office 365), and Intune. Ability to multitask handle tickets, chats, and calls. First/Second line business application support and triage. ITSM, ITIL... Skills Active directory, Customer service, Troubleshooting, Service desk, Help desk support, Ticketing system, Phone support, Office 365, Technical support, Password reset, Hardware, Servicenow, Help desk, Desktop Top Skills Details Active directory,Customer service,Troubleshooting,Service desk,Help desk support,Ticketing system,Phone support,Office 365,Technical support,Password reset,Hardware Additional Skills & Qualifications This role is onsite 100%. We are looking for candidates with a demonstrated ability to show high initiative, problem solve and take pride in their work; ie not be sloppy. Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Birmingham, AL. Pay and Benefits The pay range for this position is $24.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Birmingham,AL. Application Deadline This position is anticipated to close on Mar 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Service Desk Technician acts as the first line of support for internal end users, handling escalations from technicians up to resolution or elevation to Tier 3 support. Additional duties involve supporting and driving adoption of Microsoft 0365 offerings for over 1600 employees.