Zachary Piper Solutions is currently seeking a Service Desk candidate in Reston, VA responsible for delivering technical troubleshooting services to meet customer business needs and expectations.
Location: Lorton, VA (onsite)

QUALIFICATIONS:

• Active TS/SCI
• 2+ years of IT professional experience
• Experience in PowerShell
• Security+ certificate
• Excellent customer service skills

• Responds to basic customer problems, issues, requests.
• Operates as the entry point for customers, documents, notifies proper department/desk,
• Escalates as necessary, and tracks and follows up on all incidents.
• Demonstrates technical qualities with exceptional customer service in daily responsibilities.
• Resolves system issues with various diagnostic tools
• Mitigates issues within the internal system
• Resolves incident tickets