Service Desk with German - Consultant (f/m/d)

at  MHP A Porsche Company

ENABLING YOU TO SHAPE A BETTER TOMORROW

• Code number: J000014337
• Entry level: Professionals
• Location: Cluj, Timisoara
• Organization: MHP - A Porsche Company

TasksTasksTasks

• Serve as the first point of contact for customers seeking technical assistance over the phone, support portal, or email
• Identify and assess customer needs
• Support for basic customer issues and requests related to IT systems and applications
• Escalate service requests that cannot be scheduled within agreed service levels
• Improve customer service, perception, and satisfaction
• Listen and speak to people by phone, often in some state of distress

QualificationsQualificationsQualifications

• Ability to listen, speak plainly, and communicate effectively will be necessary
• Problem-solving skills
• Ability to diagnose and resolve basic technical issues
• Analytical thinking
• Customer-oriented and cool-tempered
• Customer support or hotline experience is a plus
• Ability to work in a team and communicate effectively
• Average understanding of IT concepts (i.e. email, AD, OS, Mobile devices, Microsoft Office 365 etc.)

THINGS TO KNOW BEFORE DEPARTURE:

• Start: by arrangement - always on the 1st and 15th of the month
• Working hours: full-time (40h); 27 vacation days
• Employment contract: Unlimited
• Line of work: Consulting
• Language skills: Fluency in written and spoken German & English
• Flexibility & willingness to travel
• Other: a valid work permit
  At a GlanceAt a GlanceAt a Glance

TasksTasksTasks

• Serve as the first point of contact for customers seeking technical assistance over the phone, support portal, or email
• Identify and assess customer needs
• Support for basic customer issues and requests related to IT systems and applications
• Escalate service requests that cannot be scheduled within agreed service levels
• Improve customer service, perception, and satisfaction
• Listen and speak to people by phone, often in some state of distres

We value the authenticity that comes from bringing your individual strengths into the team. Diversity plays a key role in our culture, and it brings different visions & flavors into the mix.

• We all share a strong team spirit. Every win, big or small, belongs to all of us.
• We always welcome curiosity, creativity, and unconventional thinking patterns.
• We recognize the importance of healthy, tight-knit communities and sustainable environmental changes, and we strive to enact positive change in any form within our reach.
• We’re here to co-create your ideal career growth plan tailored to your professional aspirations