Service Development Coordinator at ManchesterCityCouncil
Manchester M2, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

14 Sep, 25

Salary

35235.0

Posted On

11 Aug, 25

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Project Management Skills, Communication Skills, Platforms, Vendors, Service Providers, Stakeholder Engagement, Veterans, Service Development, Digital Literacy

Industry

Information Technology/IT

Description

WORKSHOP COORDINATION AND SME LIAISON:

  • To manage and run events and activities including 121 support to target business audiences and complete outputs as per funding agreement.
  • Be up to date with other support activities and resources available at the BIPC Manchester and through other local business support organisations and refer to these when relevant.
  • To work with the Project Manager to deliver an ongoing programme of supporting activities for Enterprise Hub members eg workshops, advice sessions, etc.

ABOUT US

We’re the local council for one of the UK’s most vibrant and diverse cities.
Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

  • We take time to listen and understand
  • We work together and trust each other
  • We show that we value our differences and treat each other fairly
  • We ‘own it’ and we’re not afraid to try new things
  • We’re proud and passionate about Manchester
Responsibilities

ABOUT THE ROLE

Working Hours: 35 Hours Per Week (9am to 5pm may be some shift working for events)
Contract Type: Full-Time, Temporary (7 Months)
Closing Date: 15 August 2025
Closing time: 11.59pm
Interview Method: Face to Face
Interview Date:
This role is subject to -
2 References - where possible we require 3 years’ history.
Manchester Libraries have opened two Enterprise Hubs which is grant funded by and is in the second year of funding. The first, based in the Town Hall Extension St Peter’s square, which opened in January 2024 which was followed by the second space based which is based in Royal Mills Ancoats in 2024.
The Enterprise Hubs will offer affordable co-working space to local entrepreneurs, start-ups and small businesses. Along with facilities to work, there will be support led by the Business & IP Centre Manchester for start-up businesses and new entrepreneurs to develop the insight, skills and confidence they need to start and grow successful businesses.
This support will include workshops, networking events and one to one help, and feature the collection of information available at the BIPC Manchester in Central Library, bringing the expertise and help to the local business community.
Along with delivering workshops and 121 support, the Enterprise Officer will assist the Project Manager to plan and coordinate other activities in the Enterprise Hubs. These will include marketing and outreach, organising monthly workshops, project delivery, record-keeping and administration and producing quarterly reports following the UK SPF monitoring systems.
The role will also require having practical knowledge of the library service’s collections and resources for businesses, and COBRA (the Complete Online Business Reference Advisor) in particular.
The role will require a high level of skills in working with Excel and will involve using specialist database systems to capture data on individual SMEs/beneficiaries.
The successful candidate will work with the Enterprise Hubs Project Manager to plan, open and deliver the Enterprise Hubs funded by UK SPF 2025- March 2026. They will assist the Project Manager with the ongoing successful operation of the Enterprise Hubs in the Town Hall Extension and Royal Mill including staff and resources.

Essential requirements for the role:

  • Experience in Service Development: Proven track record in designing, implementing, and improving services tailored to SME needs.
  • Stakeholder Engagement: Ability to engage with internal and external stakeholders to gather requirements and drive service improvements.
  • Project Management Skills: Demonstrated ability to manage multiple projects simultaneously, ensuring timely delivery and alignment with strategic goals.
  • Analytical Thinking: Ability to analyse business processes, identify gaps, and propose effective solutions.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to present complex information clearly to diverse audiences.
  • Digital Literacy: Proficiency in using digital tools and platforms relevant to service development and stakeholder collaboration

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

  • Members of the Armed Forces members or veterans
  • Current or former care leavers
  • Have a disability or long-term conditio

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:

  • Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
  • References: We’ll require references from your current and previous employer(s).
  • Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
  • Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
  • Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
  • Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
  • Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information
  • Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence
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