Service Development Manager at Department Of Family And Community Services nsw

Parramatta, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

142665.0

Posted On

15 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Operations Management, Team Leadership, Stakeholder Engagement, Digital Solutions, Website Management, Systems Management, Accessibility Standards, User-Focused Design

Industry

Government Administration

Description

Salary range $129,464 - $142,665pa (plus superannuation and leave loading), Clerk Grade 9/10 Temporary Full time up to 1 April 2027 (maternity relief role) Location: Parramatta (flexible work available, mandatory Mondays in the office but may be expected to be onsite more than once a week pending operational needs) About us Legal Aid NSW delivers accessible legal services across criminal, family and civil law. We provide advice, court representation, and family dispute resolution through 28 offices and phone-based support, helping people navigate the legal system with confidence and fairness. About the role Manages the operations and infrastructure of LawAccess including facilities, information technology, data and business processes. Coordinates the development, implementation and evaluation of complex projects to achieve project outcomes and support the achievement of the organisational objectives of LawAccess NSW. About you You’re a natural organiser with a talent for bringing structure and clarity to complex projects. You thrive on collaboration, confidently engaging with diverse stakeholders to deliver meaningful outcomes. With a solid understanding of Legal Aid services, you combine project management expertise with hands-on experience leading teams and supporting people with varied functions or diverse roles. Your qualifications in project or operations management, or equivalent experience, equip you to drive initiatives forward with confidence. You also bring a keen eye for digital solutions, backed by demonstrated knowledge of website and systems management, accessibility standards, and user-focused design principles that ensure information is delivered effectively and inclusively. WHY YOU SHOULD JOIN LEGAL AID NSW! We are committed to diversity and inclusion We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard. We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds - including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities. We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. For application support (including accessing information or require the application in an alternate format) or recruitment adjustments please contact the Talent Acquisition Team at erecruitment@legalaid.nsw.gov.au or 02 9134 9347. To learn more about Recruitment and Workplace Adjustments please visit Adjustments for individual needs | I Work for NSW. Other benefits of working with us You will have access to training, development and mentoring opportunities. We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life Find out more at Working at Legal Aid NSW The essential requirements for this role You must: be willing to do a Criminal Record Check hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies) have relevant tertiary qualifications in project management, operations management or equivalent experience have demonstrated knowledge and experience of website and systems management, including accessibility, design and information delivery principles How to apply You must submit your application online. Applications received late or by email, will not be accepted. Please make sure your application is complete, and that you have answered all questions before submitting. Your application must include: your resume (no more than 5 pages) cover letter (no more than 2 pages). In your cover letter, please address the following target questions: Target Question 1: Describe a time you managed a team with diverse roles. How did you tailor your guidance and coaching to individual needs while improving processes and collaboration? Target Question 2: Can you share an example where you anticipated a potential risk that could impact organisational operations? How did you analyse it and implement a solution to minimise impact? You must clearly label your responses to each Target Question, for example, by using headings such as Target Question 1 and Target Question 2. Cover Letters that do not clearly label responses may be considered as not having addressed the Target Questions. We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months. Please note: Legal Aid offices will be closed from 25 December 2025 to 11 January 2026, and recruitment enquiries during this period will not be responded to. As applications for this role close on 9 January 2026, we encourage you to contact the hiring manager as soon as possible for any enquiries. Do you need help to apply? If you have questions about the role, you can reach out to Amanda Daher, Service Development Manager, amanda.daher@legalaid.nsw.gov.au or (02) 9060 7914. If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact Legal Aid NSW Aboriginal Services Branch to arrange a confidential conversation about any questions you may have. The Role Description sets out the responsibilities and Focus Capabilities of the role. The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate. Applying for a role is a great NSW Government resource for helping you prepare your application. Closing Date: Friday 9 January 2026 at 11.59pm

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Responsibilities

The role involves managing the operations and infrastructure of LawAccess, including facilities and IT. It also includes coordinating the development and evaluation of complex projects to support organizational objectives.