JOB SUMMARY

This is a new and varied role suitable for candidates with experience Service Development Management, it plays a crucial role in translating the strategic vision set by the Service Development Owner into actionable plans, managing the day-to-day operations of the service development team, and ensuring the successful delivery of high-quality services. This collaborative structure helps streamline the service development process and promotes effective communication between leadership and the operational team.

JOB DESCRIPTION

A Service Development Manager, reporting to the Service Development Owner, assumes a role focused on managing and executing the strategies and plans set forth by the Service Development Owner.
The purpose of a Service Development Manager includes:

Execution of Service Development Plans:

• Implementation: Overseeing the practical execution of service development plans as defined by the Service Development Owner.
• Managing the day-to-day aspects of service development projects to ensure they align with established goals and timelines.

Team Leadership:

• Task Allocation: Assigning tasks and responsibilities to team members based on their skills and project requirements.

Collaboration with Stakeholders:

• Responsible for defining User Stories and prioritising the backlog of service improvements at a team level
• Works with internal/external test and other colleagues to develop and deliver test plans, manage testing with end users and address issues arising from testing
• Reporting: Providing regular updates to the Service Development Owner on project progress, challenges, risks and key milestones.

Risk Management:

• Risk Assessment: Working with the Service Owner to identify and assessing potential risks associated with service development projects.
• Mitigation Strategies: Working with the Service Owner to develop and implement strategies to mitigate identified risks and challenges.

Quality Assurance:

• Quality Standards: Ensuring that service development adheres to established quality standards and meets or exceeds customer expectations.
• Testing and Validation: Overseeing testing processes to validate the functionality and performance of developed services.

Communication and Reporting:

• Communication: Facilitating effective communication between the service development team and other stakeholders.
• Reporting: Providing comprehensive reports to the Service Development Owner on key performance indicators, project status, and outcomes.

Continuous Improvement:

• Process Optimisation: Identifying opportunities for process improvement within the service development lifecycle.
• Feedback Integration: Incorporating feedback from end-users and stakeholders to enhance the quality and usability of developed services.
• Feedback/recommendations to Service Development Owner to explore ideas for inclusion in the future strategy and/or prioritisation within the backlog

ESSENTIAL EXPERIENCE, KNOWLEDGE AND SKILLS

• Agile working – you are aware of Agile methodologies and understand how to apply the principles in practice. You are comfortable working iteratively, and iterating work quickly in a multi-disciplinary team
• User focus – you have experience of engaging with users or stakeholders to identify insights and user needs and/or of working with researchers to translate insights into user needs and intended outcomes. You are aware of considerations around accessibility and taking an inclusive approach to design and testing
• Communication and influencing – you communicate effectively and can get buy in and alignment around a project or objective
• Technical understanding – you have experience of working with technical teams and are comfortable working with different kinds of tools and software
• Operational management – you understand the operational processes and considerations of running and maintaining a product or service
• Problem management – you are comfortable working with data and insights, and are proactive in investigating patterns, issues and trends, consulting others when required to identify possible solutions or opportunities

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

We will sift applications based on your statement of suitability for the criteria stated below, up to 250 words, on how you meet the essential qualifications, skills and criteria for the role.

• An outline of your career history and qualifications with your key responsibilities and achievements.
• A 250 word personal statement on the key essential experience below :
• User focus – you have experience of engaging with users or stakeholders to identify insights and user needs and/or working with researchers to translate insights into user needs and intended outcomes. You are aware of considerations around accessibility and taking an inclusive approach to design and testing
• Technical understanding – you have experience of working with technical teams and are comfortable working with different kinds of tools and software
• A 250 word statement for each selected behaviour at sift