THE OPPORTUNITY

As an NHS Resolution Service Development Manager, you will be reporting to the Head of Early Notification (Legal) and working across Claims Management and Safety & Learning to enable development of the EN Scheme.
You will play a pivotal role by undertaking key governance and operational tasks to ensure the team are working towards its strategic objectives, while being responsible for the ongoing development and improvement to the team’s operational outputs.
This role is offered on a 12 month Fixed Term/secondment basis to cover maternity leave

WHO WE ARE

At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.
We are NHS Resolution, an arm’s length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care. We have over 830 employees across the UK

PLEASE SEE OUR CAREERS SITE FOR FURTHER DETAILS ABOUT US

Additional Information

You will lead on performance management, providing content for the Head of EN on the operations & compliance of the scheme and identify reporting opportunities and improvements to existing frameworks. You will use your excellent writing and communication skills to ensure quality reports are drafted, and webpages, publications and presentations are creatively prepared and continuously maintained and improved. You will contribute towards the main aims of the scheme by proactively ensuring data quality and quality assurance within a range of KPIs and management information for potential onward submission to external stakeholders and publications.
You will be expected to engage staff across the organisation working in collaboration to achieve excellent results and enable confident internal and external publications.