Service Development Officer at Wiltshire Council

Trowbridge, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

36363.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Reporting, Stakeholder Engagement, Research, Consultation, Communication, Organisation, Administration, Housing Management, Equality and Diversity

Industry

Financial Services

Description

Salary: £34,434 - £36,363 per annum Hours per week: 37 hours Interview date: Monday 06 July 2026 Our Housing Property and Support Team is seeking an organised and motivated Service Development Officer to help deliver high-quality housing service across Wiltshire. This role will play a key part in reviewing and developing our housing function, ensuring we effectively identify and respond to the current and future needs of our clients. The property and support team is the main contact for tenants, handling allocations, transfers, and exchanges, supporting people as they settle in, managing repairs and inquiries, addressing tenancy issues, and responding to anti-social behaviour. The postholder will take lead responsibility for managing a range of projects, producing regular reports, engaging with internal and external partners, and making informed decisions based on research and consultation. You will hold an NVQ Level 4 (or equivalent) in a housing-related field and have a good understanding of Equality and Diversity. You will also bring a minimum of four years’ experience working within a housing or corporate research environment. Strong communication, organisational, and administrative skills are essential for success in this role. We look forward to hearing from you. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here [https://jobs.wiltshire.gov.uk/why-us]. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location. We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity. Contact details Natalie McKenna, Team Manager, at Natalie.McKenna@wiltshire.gov.uk [Natalie.McKenna@wiltshire.gov.uk] Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application. Application criteria Please download and read the role description and person specification [https://jobs.wiltshire.gov.uk/media/20628/OS09-2214-Service-Development-Officer/pdf/OS09-2214_Service_Development_Officer.pdf] carefully before you apply. We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations. While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Statement of commitment to equality and inclusion [https://eur02.safelinks.protection.outlook.com/?url=https://www.wiltshire.gov.uk/equality-diversity-public-sector-duty&data=04|01|Bethany.Farrer@wiltshire.gov.uk|151f7da412574c942b8e08d948674193|5546e75e3be14813b0ff26651ea2fe19|0|0|637620430580127574|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|1000&sdata=5CkvE0a359djyKPfpad1RWNIfayHtAmrr4s+KbvYZzw=&reserved=0] Disability Confident Employer [https://www.gov.uk/government/publications/disability-confident-guidance-for-levels-1-2-and-3/level-2-disability-confident-employer] Application process [https://jobs.wiltshire.gov.uk/help-and-support] Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission. Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.

Responsibilities

The role involves reviewing and developing housing functions to meet current and future client needs across Wiltshire. Key duties include managing projects, producing reports, and engaging with internal and external partners.