Service Development Specialist at BDR Thermea Group B.V.

Istanbul, Istanbul, Turkey -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strong Communication Skills, Strategic Mindset, Creative Ideas, Quality Inspections, Performance Monitoring, Service Development, Technical Knowledge, MS Office Proficiency, Report Preparation, Root Cause Analysis, Team-Oriented Mindset

Industry

electrical;Appliances;and Electronics Manufacturing

Description

With over 50 years of experience in the HVAC industry, Baymak operates with two production facilities on a 60,000 m² site in Istanbul. 🏭 As one of Turkey’s leading manufacturers, Baymak has a strong nationwide presence with nearly 500 dealers and over 2,100 sales points. Since 2013, Baymak has been a wholly owned subsidiary of BDR Thermea Group, a Netherlands-based global leader and one of Europe’s top three HVAC companies. Together with BDR Thermea, we combine global expertise with local strength — all guided by the Group’s core values: 🤝 One Team | 🎯 Customer Focus | 🌱 Sustainable Future We are looking for an Service Development Specialist to join our growing team—someone with strong communication skills, a strategic mindset, and creative ideas that make a difference. Key Responsibilities Conducting quality inspections, scoring, and reporting of our authorized service centers across Türkiye within the framework of established criteria, Monitoring the performance of authorized services and planning audits accordingly, Following up on actions identified as a result of audits and planning re-audits, Regularly informing and supporting the development of authorized service centers based on performance monitoring, Supporting service development by working in coordination with the After-Sales Services Department, Identifying and reporting on-site issues encountered in the field. Qualifications Bachelor’s degree from relevant university department Minimum 2 years of experience in authorized service auditing At least 2 years of experience in heating and/or cooling systems Technical knowledge of heating and/or cooling system installations Proficient in MS Office programs Capable of preparing and interpreting reports Experienced in root cause analysis of problems Strong communication skills and a team-oriented mindset No travel restrictions Residing in or willing to relocate to Istanbul Anatolian side or Gebze area Benefits At Baymak, we believe that work should enrich your life—not just your calendar. Here’s how we support your well-being and motivation: Annual shopping vouchers and monthly snack & beverage allowances An extra day off on your birthday—because your special day matters Comprehensive hybrid health insurance for you and your loved ones Support packages for children, education, birth, marriage, and bereavement What’s Life Like at Baymak? A supportive work environment where you’re free to share your ideas A company culture that values unity and collaboration with our #OneTeam mindset A sustainable workplace that invests in your personal and professional growth At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more. If you’re exploring new job opportunities but don’t see a role that matches your skills, create an account by selecting the "Sign In" option at the top right of this screen. Then, sign up for "Job Alerts" to stay updated on future openings. At BDR Thermea Group, we don't just talk about making a difference - we live it every day. As a member of our team, you will be part of a company that is leading the way in the global energy transition, shaping the future of sustainable heating and hot water systems. You will have the opportunity to work alongside passionate colleagues who share our core values: One Team, Sustainable Future and Customer Focus and commitment to making a positive impact on the world. We believe that our employees are our greatest asset, and we are committed to supporting your growth, development, and well-being. As a possible future employee, you can expect to be part of a purpose-driven environment that encourages creativity, innovation, and collaboration. Take the first step towards your exciting career with BDR Thermea Group and join us on our journey towards a sustainable future.

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Responsibilities

Conduct quality inspections and monitor the performance of authorized service centers. Support service development and follow up on actions identified from audits.