Overview:
Join Rapiscan Systems, a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions for ports, borders, military sites, and high-security facilities. Our innovative X-ray systems help combat terrorism, drug smuggling, illegal immigration, and trade fraud. With a commitment to excellence, we provide best-in-class imaging, reliability, and user satisfaction.

QUALIFICATIONS

• Degree-level education required; MBA preferred (or equivalent industry experience).
• Experience in the security industry is highly desirable.
• Demonstrated success in building and leading high-performing teams.
• Willingness to travel at short notice across the MEA region.

This position will drive and support Detection Security Service revenue tracking, customer visits, key account initiatives and other aspects to service and overall division business. This role carries significant responsibility, and the successful candidate will require gravitas and senior leadership credibility to engage, collaborate and influence people at all levels of the organization

Responsibilities:

• Lead end-to-end service delivery for Detection Security products across MEA.
• Own customer relationships, contract performance, and service profitability.
• Manage field service teams to meet/exceed KPIs and SLA commitments.
• Drive growth through upselling, new business, and strategic partnerships.
• Collaborate with Sales, Service Sales, Training, and Program Management on bids, tenders, and pre-sales support.
• Oversee budgeting, forecasting, invoicing, and receivables.
• Proactively manage escalations and risk mitigation plans.
• Champion operational excellence and continuous improvement initiatives.
• Support cross-functional collaboration with Engineering, Finance, Supply Chain, and Quality teams.
• Develop and implement KPIs to enhance service delivery and customer satisfaction.
• Mentor and develop regional service managers and field teams.

Qualifications: