Service Director at Mills Auto Group

Pineville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

100000.0

Posted On

03 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Automotive service management, Leadership, Customer service, Team management, Operations management, Communication skills, Organizational skills, Service management software, Microsoft Office Suite, Conflict resolution, Staff training, Performance monitoring, Regulatory compliance

Industry

Retail Motor Vehicles

Description

Mills Auto Group is seeking a dedicated and experienced Service Director to lead our service department in North Carolina. In this key leadership role, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving the success of our service team. The ideal candidate will have strong management skills and a passion for delivering top-quality automotive service experience. RESPONSIBILITIES * Manage and supervise the service department to ensure efficient and high-quality operations. * Develop and implement service policies and procedures to improve customer satisfaction and departmental efficiency. * Coordinate with parts, sales, and other departments to streamline workflow and promote teamwork. * Monitor key performance indicators and prepare reports for senior management. * Lead, train, and motivate service staff to maintain high standards of performance and customer care. * Ensure compliance with all safety and environmental regulations. * Handle customer complaints and resolve issues promptly to maintain trust and satisfaction. REQUIREMENTS * Proven experience in automotive service management or a related leadership role. * Strong organizational, leadership, and communication skills. * Ability to work effectively under pressure and manage multiple priorities. * Knowledge of automotive service processes and industry best practices. * Proficiency with service management software and Microsoft Office Suite. * High school diploma or equivalent; a degree or certification in business or automotive technology is a plus. BENEFITS * Competitive salary range of $80,000.00 - $100,000.00 per year, paid semi-monthly. * Health, dental, and vision insurance plans. * 401(k) retirement savings plan. * Paid time off and holidays. * Opportunities for professional development and career growth. * Supportive and collaborative work environment. ABOUT THE COMPANY Mills Auto Group is a trusted name in the automotive industry dedicated to providing outstanding customer service and quality vehicles. Located in North Carolina, we pride ourselves on fostering a professional yet welcoming atmosphere where employees and customers alike feel valued. Join us and be part of a company committed to excellence and community.

Responsibilities

The Service Director is responsible for overseeing daily service department operations, managing staff, and ensuring high-quality customer service. They must also implement service policies, coordinate with other departments, and monitor key performance indicators to drive departmental success.