COMPANY OVERVIEW

Candela Corporation is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. We are the market leader in the development and distribution of medical and aesthetic laser and light-based technologies. The Company’s technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic applications including hair removal, wrinkle reduction, tattoo removal, improving the skin’s appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins and other common indications.
The Company is headquartered in Marlborough, Massachusetts, USA, with an additional R&D facility in Yokneam, Israel and commercial locations across Asia Pacific, and Europe. Products are sold directly in 18 countries worldwide and are supported by capital sales, field service, clinical education, technical support and marketing development organizations. Candela maintains contracted distributors in over 60 other countries.

GENERAL SUMMARY

The Service Director of Operations is a strategic leader responsible for overseeing the delivery and optimization of service operations across the organization. This role ensures high-quality service standards, operational efficiency, and customer satisfaction while driving continuous improvement and innovation.

EXPERIENCE

• Bachelor’s degree in business, Engineering, Management, or related field
• 7–10+ years of leadership experience in service operations, customer service, or sales
• Strong analytical, organizational, and communication skills
• Proficiency in tools like Excel, and service desk platforms
• Ability to travel (25–50%) depending on the organization’s needs
  This job description is not all inclusive and is intended to capture most of the job functions. Special projects and other tasks may be required by management

Please refer the Job description for details