THE COMPANY

Jungheinrich AG is one of the world’s most successful intralogistics companies. Every day, our products and solutions are used to move millions of goods in logistics centres around the world. We are one of the world’s leading suppliers of industrial forklift trucks and also design and install everything from basic storage systems to a fully automated high-bay dark warehouse.
Within our field, the Group ranks among the world’s top three manufacturers with direct sales organisations in more than 38 countries, generating more than €4 billion turnover with our 16,000 employees around the globe.
The Irish business is long-established with its headquarters in Maynooth, Co. Kildare with a satellite office in Cork. We continually strive for excellence, challenging current practice and striving to be the best in our class.
An exciting opportunity has arisen within Jungheinrich Ireland for you to join our rapidly growing Aftersales Division as Service dispatcher/Planner.

THE PERSON

We are looking for someone who is highly organised with expert communication skills and proven excellence in customer service as well as –

• Previous experience of working within a customer service environment.
• Proven ability to work well within a team to deliver a collective result.
• Must be able to cope with a diverse range of tasks and workplace situations

This is an excellent opportunity for someone who is interested in progressing their career. While full training will be given, candidates must have a minimum of 2 years’ experience within a similar or related role.

ESSENTIAL QUALIFICATIONS / SKILLS:

• Education - Minimum of leaving certificate qualification.
• Computer Skills – Must be proficient in Microsoft Applications such as Word, Excel, PowerPoint and Outlook.

DESIRABLE QUALIFICATIONS / SKILLS:

• SAP ERP knowledge
• Previous experience working in similar role desirable
• Health and Safety

The specific responsibility within this role includes acting as the liaison and coordinator between our customers and Aftersales division to provide a best-in-class service through our Call4Service jobs, Aftersales services and maintenances. This role incorporates the following:

• Liaising with customers and engineers to create appointments for all after sales jobs where required, ensuring the calls are logged – both equipment breakdowns and repairs, and tracked using the dispatch automated system to ensure maximum productivity.
• Liaison with all relevant parties to ensure spare parts are ordered and dispatched on time, H & S documentation and all other paperwork is provided as necessary.
• Liaise with Engineers on daily topics to ensure all parties are clear on customer instruction, completed jobs, engineer requirements, and ensuring customer requests are prioritised.
• Preparation of all necessary paperwork to ensure clear and concise documentation and instructions are maintained for both the customer and
• Planning as necessary to ensure effective and efficient dispatch for all engineers.
• Preparation of Management reports as required
• Liaise with all other Departments as necessary to ensure necessary engineer support is available for commissioning/installation at sites.