JOB SUMMARY

We are seeking a dedicated and detail-oriented Service Dispatcher to join our dynamic team. You’ll be the first point of contact for inbound calls and service repair email requests, scheduling alarm system repair , dispatching technicians and ensuring exception service for our customers.

SKILLS

• Strong communication skills -professional phone and email etiquette.
• Organizational ability - manage schedules, prioritize urgent requests and coordinate multiple technicians.
• Customer service focus - friendly , solution-oriented approach to handling inquiries and trouble shooting requests with speed and efficiency.
• Technical aptitude - ability to understand basic alarm system functions for initial trouble shooting
• Problem-solving skills - handle scheduling conflicts and service delays effectively
• Computer proficiency- experience with scheduling software, CRM systems and email platforms.
• Attention to details - accurate record-keeping and clear documentation of service calls.
• Time management -work efficiently in a fast paced environment and meet deadlines.
  Job Type: Full-time
  Pay: $40,000.00-$43,000.00 per year

Benefits:

• Casual dress
• Dental care
• Life insurance
• Paid time off
• Vision care

Work Location: In perso

• Handle inbound calls/emails from customers requesting alarm system troubleshooting and repair.
• Coordinate and schedule service calls based on customer needs and technician availability
• Communicate effectively with technicians to assign and prioritize availability.
• Maintain accurate service logs and customer information
• Support the service team with administrative and scheduling responsibilities