Service Dispatch Supervisor at Superior Electrical, Mechanical and Plumbing, Inc.

Rancho Cucamonga, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

30.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Dispatching, Scheduling, Coordination, Communication, Leadership, Record Keeping, Conflict Resolution, Prioritization, Multitasking, Training, Coaching, Reporting, Microsoft Office, Dispatch Software, GPS Tracking

Industry

Construction

Description

Description Superior Electrical, Mechanical, and Plumbing, Inc. is a trusted regional provider of skilled trade construction services, supporting commercial new construction, tenant improvements, and 24/7 emergency service for our clients. We are seeking an experienced Service Dispatch Supervisor to join our team. The Service Dispatch Supervisor will be responsible for overseeing second-shift operations within our dispatch department. The ideal candidate will have excellent communication skills, strong leadership abilities, and prior experience within a skilled trades service environment. The work schedule is Tuesday through Saturday, 11:00 a.m. to 7:30 p.m. Responsibilities Supervise the day-to-day activities of the service dispatch team to ensure timely, accurate, and professional dispatching Monitor and coordinate technician schedules and assignments, adjusting priorities as needed to support service levels and customer commitments Maintain accurate and up-to-date records of service requests, dispatch activity, and technician availability in the dispatch system Communicate with technicians and customers regarding scheduling, delays, and updates, escalating issues as appropriate Partner with service management and other departments to support smooth workflow and resolve scheduling conflict Demonstrates strong organizational skills with the ability to prioritize tasks, multitask, and perform effectively in a fast-paced environment Assist with training of new dispatchers, and provide coaching to reinforce procedures and performance expectations Support preparation of routine reports and summaries related to dispatch activity, service levels, and customer communication Requirements Minimum of two years of experience in service dispatch or related field Strong communication and leadership skills Proficiency with Microsoft Office and dispatch-related software, including GPS tracking systems Superior Electrical, Mechanical & Plumbing, Inc. is a service and construction company providing customer service throughout California and other states. We offer competitive wages, medical coverage, 401(k) employee contributions, supplemental insurance options, sick leave, vacation time and skilled trade development

Responsibilities

The Service Dispatch Supervisor will oversee second-shift dispatch team activities, ensuring timely and accurate dispatching while monitoring and adjusting technician schedules to meet service levels. Responsibilities also include maintaining accurate records, communicating updates to staff and customers, and partnering with management to resolve workflow issues.