REQUIREMENTS:

• Excellent customer service skills.
• Strong verbal & written communication skills with a passion for customer service.
• Experience with running point of sale equipment and computer programs such as Excel, Word and Outlook.
• Ability to multi-task, stay organized and work in a fast-paced environment.
• Adaptability to different workloads that are seasonally driven.
• Strong problem-solving skills.
• Knowledge of heating products would be an asset.
• Experience with internal billing system applications is considered an asset.
• Entrepreneurial approach to a growing business.
  Humble. Hungry. Smart. Does this sound like you?
  Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

• Dispatch in-house technicians and contractors as required.
• Supply and schedule work for in-house technicians and contractors.
• Answer and/or resolve customer inquiries about service status, products and concerns.
• Contact customers as required and handle all other service inquiries.
• Work with other associates to ensure optimum customer service.
• Set up fixed assets on customer accounts, such as water heaters.
• Create Purchase Order Requisitions.
• Open/close accounts as needed.
• Process account adjustments/write offs.
• Make payment arrangements.
• Manages various service-related reports.
• Support the processing of daily batches for technicians and contractors.
• Support processing of in-house gas technician payroll.
• Other duties as assigned.