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Service Dispatcher at BHE
Sioux City, Iowa, United States -
Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

35.05

Posted On

19 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Service Dispatching, Prioritization, Analytical Skills, Problem-solving, Oral Communication, Written Communication, Computer Skills, Task Management

Industry

Utilities

Description
Receive and prioritize customer operations designated work orders in a fashion that maximize employee availability and monitor appointment status to ensure customer commitments are being achieved. Through effective application of service dispatch systems and methods, assess type and urgency of service requests and assign to appropriate service technicians. Continually monitor status of service activities and provide coordination and support to service operations and field personnel. MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation. MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.
Responsibilities
The role involves receiving and prioritizing customer work orders to maximize employee availability and ensure commitments are met. The dispatcher assigns service requests to appropriate technicians and provides ongoing coordination and support to field personnel.