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Service Dispatcher at Holbrook Heating Inc

City of Watervliet, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Inbound Calls, Outbound Calls, Problem Solving, Customer Satisfaction, Issue Resolution, Upselling, Relationship Building, Record Keeping, Call Center Database, Verbal Communication, Active Listening, CRM Systems, Adaptability, Multi-tasking, Time Management

Industry

Software Development

Description

Description We are looking for a Full-time Service Dispatcher that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior and assist. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Monday-Friday 8am-4:30 pm. Office Location: Watervliet, NY Requirements Requirements and skills Previous experience in a customer support role Regular Weekend Availability Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree

Responsibilities

The Service Dispatcher will act as the primary liaison between the company and customers, managing high volumes of calls to resolve issues, complaints, and inquiries effectively. Key duties include identifying customer needs, providing solutions, seizing upsell opportunities, and maintaining detailed records in the call center database.