Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

THE OPPORTUNITY

Leavitt Machinery is looking for an organized and customer-oriented Service Dispatcher to join our team in Calgary, Alberta. As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that services offered meet or exceed the requirements of internal and external customers.

REQUIRED SKILLS & QUALIFICATIONS

The ideal candidate will possess the following skills, knowledge, and competencies:

• Prior work experience related to dispatching or scheduling
• Material handling equipment industry experience a strong asset
• Related mechanical knowledge an asset but not required
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent organizational skills and planning skills
• A customer-oriented mindset
• Excellent verbal and written communication skills
• Strong interpersonal skills, including the ability to work effectively with internal and external customers at all job levels
• Ability to prioritize and manage multiple demands in parallel

As the Service Dispatcher, your key responsibilities will include:

• Scheduling, coordinating, and assigning jobs to Service Technicians
• Managing new and ongoing work orders using an ERP system
• Utilizing the service scheduler to prioritize and schedule appointments
• Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively
• Managing incoming job leads using established processes
• Maintaining professional and effective communication with customers
• Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
• Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed