Service Dispatcher at Truck Centers, Inc.

St. Louis, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

73607.04

Posted On

12 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Dispatching, Workflow Monitoring, Customer Communication, Mechanical Aptitude, Supervisory Skills, Data Entry, MS Office, Time Management, Interpersonal Communication, Problem Solving, Organizational Skills, Quality Control

Industry

Transportation/Trucking/Railroad

Description

Company Description About Truck Centers, Inc. For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com. Job Description Are you a pro at keeping things organized and making sure operations run smoothly? Do you thrive in a fast-paced, team-driven environment? If so, Truck Centers, Inc. is looking for a Service Dispatcher to be the key link between our customers, technicians, and service team. Why Join Truck Centers, Inc.? We’re a family-owned, people-focused dealership with a passion for delivering exceptional service. As a Service Dispatcher, you’ll play a crucial role in ensuring our technicians have everything they need to get the job done right—on time and with quality. Shift Available: This position will work Wednesday-Saturday, 5:00am-4pm. WHAT YOU'LL DO: Coordinate & Assign Repairs – Assign work to technicians based on skill level, certification, and workload. Monitor Workflow – Keep an eye on repair progress and make real-time adjustments to keep things moving. Communicate with Customers & Team Members – Provide updates on repairs, delays, and estimated completion times. Collaborate Across Departments – Work closely with the rest of the Service office and Parts team to minimize delays and ensure smooth repairs. Quality Control – Review completed repair orders to ensure all documentation meets company and warranty guidelines. Facilitate Shift Changes – Communicate job status and updates to ensure a seamless transition. Qualifications What We're Looking For: Minimum of 2 years mechanical, trucking, or dealer service experience; 4+ years preferred Knowledge of Service department operations Fundamental mechanical aptitude or truck repair experience Proven supervisory experience and leadership skills Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus Freightliner dealership experience and CIC Level I or II training are strongly preferred Demonstrated time management and interpersonal communications skills, even in times of stress Strong organizational and problem-solving skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook Must participate in a pre-employment background check and drug screen. WHAT WE OFFER: Pay Range: $49,071.36 - $73,607.04 per year with incentive eligibility 401(k) with company match Health insurance with 3 plan options to choose from Vision Insurance Dental Insurance Paid time off including paid volunteer time Disability insurance FSA and HSA options Company paid Life and AD&D insurance Maternity leave Employee assistance program Wellness program Company paid uniforms Additional Information Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status. We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits. Compensation: USD 49071.36 - USD 73607.04 - yearly

Responsibilities

Coordinate and assign repairs to technicians based on skill level while monitoring workflow to ensure timely completion. Act as the primary link between customers, technicians, and the parts department to minimize delays and ensure quality documentation.