Service Drive Acquisition Manager at Fitzgerald Auto Mall of Annapolis

Frederick, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

80000.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Relationship Building, Opportunity Identification, Vehicle Upgrade Options, Communication Skills, Interpersonal Skills, Customer-First Mindset, Sales Opportunity Identification, CRM Proficiency, Dealership Software Proficiency, Self-Motivation, Results-Driven, Professional Appearance, High Energy, Positive Attitude

Industry

Motor Vehicle Manufacturing

Description

Description Hiring Immediately: Service Drive Acquisition Manager Fitzgerald Auto Mall is seeking a motivated and customer-focused professional to join our Fitz Buys Cars team. This role is ideal for someone who thrives on building relationships, identifying opportunities, and helping customers explore vehicle upgrade or acquisition options. We offer a generous compensation plan including commission and bonus potential, along with a supportive, family-friendly work environment. Benefits Competitive pay plan with commission and bonus Positive, family-friendly workplace culture Proven training program—we invest in your success Health, Dental, 401(k), and Paid Time Off Qualifications & Requirements Previous customer service experience is preferred. Candidates with experience in hospitality, call centers, telemarketing, customer service, mortgage, financial services, or insurance are highly encouraged to apply. Successful applicants will present a professional appearance and bring high energy, a positive attitude, and strong communication skills. Experience in automotive sales, service, or customer relations preferred Strong interpersonal and communication skills with a customer-first mindset Ability to identify sales opportunities and present effective solutions Self-motivated and results-driven; comfortable in a fast-paced environment Proficiency with CRM systems or dealership software is a plus Valid driver’s license required Key Responsibilities Customer Engagement Greet and engage customers in the service drive to build rapport and trust Educate customers on upgrade, trade-in, and acquisition opportunities Acquisition & Trade-In Opportunities Identify customers with high-value trade-ins or expiring warranties Present upgrade programs, lease-end options, and current promotions Partner with the sales team to transition interested customers smoothly into the sales process Service Department Collaboration Collaborate with service advisors and technicians to identify vehicle and customer opportunities Maintain clear communication between departments to enhance the customer experience Process & Reporting Track interactions, opportunities, and conversion outcomes Report acquisition metrics and improvement insights to management Ensure compliance with dealership policies and customer satisfaction standards Fitzgerald Auto Mall is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national

Responsibilities

The manager will greet and engage service drive customers to build rapport and educate them on vehicle upgrade, trade-in, and acquisition opportunities. This includes identifying high-value trade-ins, presenting promotions, and partnering with the sales team for smooth transitions.