Service Drive Acquisition Manager at Fitzgerald Auto Mall of Annapolis

Gaithersburg, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Sales Opportunities, Interpersonal Skills, Self-Motivated, Results-Driven, CRM Systems, Automotive Sales, Service Collaboration, Customer Engagement, Professional Appearance, Positive Attitude, Fast-Paced Environment, Vehicle Acquisition, Trade-In Opportunities, Reporting

Industry

Motor Vehicle Manufacturing

Description

Description Hiring Immediately: Service Drive Acquisition Manager Fitzgerald Auto Mall is seeking a motivated and customer-focused professional to join our Fitz Buys Cars team. This role is ideal for someone who thrives on building relationships, identifying opportunities, and helping customers explore vehicle upgrade or acquisition options. We offer a generous compensation plan including commission and bonus potential, along with a supportive, family-friendly work environment. Benefits Competitive pay plan with commission and bonus Positive, family-friendly workplace culture Proven training program—we invest in your success Health, Dental, 401(k), and Paid Time Off Qualifications & Requirements Previous customer service experience is preferred. Candidates with experience in hospitality, call centers, telemarketing, customer service, mortgage, financial services, or insurance are highly encouraged to apply. Successful applicants will present a professional appearance and bring high energy, a positive attitude, and strong communication skills. Experience in automotive sales, service, or customer relations preferred Strong interpersonal and communication skills with a customer-first mindset Ability to identify sales opportunities and present effective solutions Self-motivated and results-driven; comfortable in a fast-paced environment Proficiency with CRM systems or dealership software is a plus Valid driver’s license required Key Responsibilities Customer Engagement Greet and engage customers in the service drive to build rapport and trust Educate customers on upgrade, trade-in, and acquisition opportunities Acquisition & Trade-In Opportunities Identify customers with high-value trade-ins or expiring warranties Present upgrade programs, lease-end options, and current promotions Partner with the sales team to transition interested customers smoothly into the sales process Service Department Collaboration Collaborate with service advisors and technicians to identify vehicle and customer opportunities Maintain clear communication between departments to enhance the customer experience Process & Reporting Track interactions, opportunities, and conversion outcomes Report acquisition metrics and improvement insights to management Ensure compliance with dealership policies and customer satisfaction standards Fitzgerald Auto Mall is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national

Responsibilities

The Service Drive Acquisition Manager will engage with customers in the service drive, educate them on vehicle upgrade and acquisition options, and collaborate with the sales team to facilitate smooth transitions. They will also track interactions and report on acquisition metrics to management.