Service Drive Manager at GLP Transit

Irvine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

10000.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Drive Management, Customer Service, Workflow Optimization, Team Leadership, Performance Coaching, KPI Analysis, Dealership Management Software, Conflict Resolution, Staff Training, Resource Scheduling, Budget Management, Compliance Monitoring

Industry

Description

Trust Acura, Irvine California is now seeking a dynamic team member with a proven track record in a used car automotive environment. We are hiring an experienced Dealership Service Drive Manager to join our team! Now is the time to take your career to the next level. Prospective candidates will possess a desire to be the best of the best. We are focused on the customer and focused on your long-term success. When you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, and outstanding benefits....and more: * Competitive Wages * Paid Vacation and Sick * Paid Basic Life & AD&D Insurance * 401K & Match * Health, Dental, Vision Insurance * Other Supplemental Insurance options In this position you would be responsible for overseeing all daily operations within the dealership service drive, ensuring exceptional customer service, efficient workflow, and effective communication between customers, service advisors, technicians, and management. This position is responsible for maximizing service department productivity, maintaining customer satisfaction, and ensuring compliance with dealership policies and manufacturer standards. You would report directly to the Service Manager. Qualifications: * High School Diploma or equivalent, required * Associate's degree in Automotive Managementor related field preferred. * Minimum of three (3) years of automotive service management or service advisor experience preferred. * Previoussupervisory or leadership experience preferred. * Experience with dealership management software (Tekion, CDK, Reynolds & Reynolds, or similar systems) preferred. * Previous dealership working experience, a PLUS! * Bilingual, (Preferred but not necessary) * Ability to multi-task in a demanding environment * Ability to demonstrate the ability to pass pre-employment testing including background checks, MVR, drug test, and valid driver's license. Essential Duties, but not limited to: * Greet andassistcustomers in a professional and courteous manner. * Ensure customers receive prompt,accurate, and exceptional service throughout the repair process. * Address customer concerns and resolve service-related issues promptly and professionally. * Monitor and improve Customer Satisfaction Index (CSI) scores and online reviews. * Follow up withcManageand oversee the daily activities of the service drive. * Ensure proper scheduling and distribution of repair orders to maximize efficiency. * Monitor vehicle flow from check-in to delivery to ensuretimelycompletion of repairs. * Maintain organization and cleanliness of the service drive area. * Ensure all appointments and walk-in customers are handled efficiently. * Customersregardingservice experiences and unresolved concerns. * Supervise and support Service Advisors, Porters, Valets, and other service drive personnel. * Provide coaching, training, and performance feedback to employees. * Conduct regular meetings to review performance, customer satisfaction, and departmental goals. * Assistwith hiring, onboarding, and training of new service department employees. * Promote a positive, professional, and team-oriented work environment. * Assistin achieving departmental sales, gross profit, and laborsales objectives. * Monitor repair order quality and accuracy. * Review daily reports and key performance indicators (KPIs). * Identifyopportunities to increase service retention and customer-pay business. * Assistin managing expenses and controlling departmental costs. * Ensure compliance with dealership policies, manufacturer requirements, and all applicable federal, state, and local laws. * Ensure employees adhere to all safety procedures and OSHA requirements. * Maintain confidentiality of customer and employee information. * Ensureaccuratedocumentation and proper handling of repair orders and customer records. * Act as the primary liaison between customers, service advisors, technicians, and management. * Coordinate with the Parts Department to ensuretimelyavailability of parts. * Communicate effectivelyregardingrepair status, delays, and customer expectations. * Collaborate with other dealership departments to ensure a seamless customer experience. Salary Range: $6,000 - $10,000 per month (includes commissions) Type: Full-Time Location: NO REMOTE work Apply today and find out all our dealership has to offer!

Responsibilities

Oversee daily operations of the dealership service drive to ensure efficient workflow and exceptional customer satisfaction. Manage service personnel and coordinate between customers, technicians, and the parts department to maximize productivity.