Service Drive Manager at Maverick Toyota

Lemon Grove, California, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership Skills, Customer Service Skills, Operational Skills, Workflow Management, Communication Skills, Organizational Skills, Time Management, Results-Driven Mindset, Coaching Skills, Training Skills, Motivational Skills, Detail Orientation, Problem-Solving Skills, Team Accountability, Compliance Knowledge, Profitability Support, High-Volume Experience

Industry

Retail

Description

Description Service Drive Manager Maverick Toyota | Lemon Grove, CA The Service Drive Manager is responsible for overseeing the daily operations of the service drive to ensure efficient workflow, exceptional customer service, and strong performance results. This role provides leadership to service advisors and support staff while maintaining high standards for customer satisfaction, productivity, and profitability. The ideal candidate is an experienced leader with a customer-focused mindset, strong operational skills, and the ability to motivate and develop a high-performing service team in a fast-paced dealership environment. Key Responsibilities: Manage and oversee daily service drive operations in a high-volume dealership Lead, coach, train, and develop service advisors and support staff Ensure exceptional customer service and maintain strong CSI scores Monitor workflow and coordinate closely with technicians and parts to maximize efficiency Handle customer concerns and escalations professionally and effectively Set performance goals and hold team members accountable to KPIs Maintain compliance with dealership policies, manufacturer standards, and safety procedures Support service department profitability and operational objectives Requirements Job Requirements: Proven experience as a Service Drive Manager in a high-volume dealership environment Strong leadership skills with the ability to coach, train, and motivate service advisors and support staff Excellent customer service skills with a track record of achieving strong CSI scores Solid understanding of service drive operations, workflow management, and dealership processes Ability to effectively communicate and collaborate with technicians, parts, and management teams Strong organizational and time-management skills with attention to detail Results-driven mindset with the ability to meet performance goals and KPIs Professional demeanor with the ability to lead by example Toyota experience preferred but not required

Responsibilities

The Service Drive Manager oversees daily operations of the service drive, ensuring efficient workflow and exceptional customer service. This role includes leading and developing service advisors and support staff while maintaining high standards for customer satisfaction and profitability.