Service Drive Manager at Mercedes-Benz of Midland

Midland, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service management, Team leadership, Customer service, Automotive diagnostics, Warranty administration, Staff scheduling, Inventory management, Communication skills, Time management, Conflict resolution, Technical troubleshooting, Policy enforcement, Sales success, Process improvement

Industry

Motor Vehicle Manufacturing

Description

For over 80 years, the Cavender Auto Family has strived to offer the best dealership experience by proudly serving our community, employees, and customers. The Cavender Auto Family has experienced remarkable growth over the last 5 years with 16 dealerships across San Antonio, Austin, Lubbock, Midland, Oklahoma City and Columbus and Weimer Texas with 2,300 employees! Here at Cavender Auto Family we believe in "Making Confidence Happen" (MCH) by acting with integrity, showing our customers we care, taking ownership of our actions, bringing a positive energy to our store and our customers, and being the subject matter experts to all our customers. This is the motto that embodies our entire culture here at the Cavender Auto Family, and what has helped us grow into the amazing company we are today! Mercedes-Benz of Midland, a Cavender Auto Family Dealership, is currently looking for a talented Service Drive Manager to join our growing family and help "Make Confidence Happen". Veterans and Military spouses are encouraged to apply! Why Work at Mercedes-Benz of Midland: * Medical, Dental and Vision Insurance, and pet insurance * Paid Time off * Paid Maternity and Paternity leave (Parental Leave) * Company Paid $10,000 life insurance policy * Employee discounts on Vehicles, Service and Parts * Professional growth and development training on a quarterly basis. Here is what you will be doing: * Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. * Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. * Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. * Ensure the daily inventory of technicians' time is consistently sold to service customers. * Distribute work between technicians efficiently. * Answer technical questions about vehicle problems, warranties, services, and repairs. * Assist in diagnosing vehicle problems, order parts and tools as necessary. * Oversee administration of warranty claims as well as training and supervising of service department. * Set schedules and assigns tasks to service department employees. * Reinforces company policies and adheres to company standards. * Encourages compliance with applicable laws and regulations. * Maintain good working relationship with factory(s) and foster positive employee relations. * Collaborate with upper management to make service department hiring and discipline decisions. Here is what you will need: * High School Diploma/GED is required * Successfully complete MVR, background check, and pre-employment drug test. * Valid driver's license * Organized and friendly personality * Demonstrated ability to manage others * Time management skills * Fantastic communication skills with your customers * Consistent record of service and sales success * Strong record of positive customer satisfaction results * Team oriented and self-motivated * Previous automotive industry, service manager experience preferred

Responsibilities

The Service Drive Manager oversees the daily operations of the service lane, ensuring efficient workflow and high-quality customer service. They are responsible for managing technicians, handling warranty claims, and maintaining positive relationships with both customers and factory representatives.