COME JOIN THE MURDOCK AUTO TEAM! WE ARE LOOKING FOR A SERVICE MANAGER TO MANAGE OUR MURRAY SERVICE DRIVE.
The ideal candidate must have tenured Service Advisor experience or Service Manager experience.
The Service Manager oversees the operations of the service drive area, ensuring a positive customer experience and efficient workflow. This role involves greeting customers, collecting vehicle information, managing service advisors, scheduling appointments, and coordinating with technicians. The manager also focuses on customer satisfaction, maximizing profitability, and maintaining a smooth, efficient service department. This position requires strong leadership, organizational skills, and a deep understanding of automotive services and parts operations.
PHYSICAL REQUIREMENTS:
- Standing/Walking: The role involves standing and walking for extended periods, particularly when overseeing staff in the service and parts areas, or during meetings with customers.
- Sitting: Time will be spent sitting at a desk or computer, reviewing reports, managing schedules, and handling administrative tasks.
- Repetitive Motion: Frequent use of a computer, keyboard, and phone, involving repetitive motions such as typing, dialing, and clicking.
- Bending and Reaching: Bending or reaching may be necessary when interacting with staff, reviewing paperwork, or managing tools and equipment.
- Lifting: Lifting may be required for documents or materials weighing up to 50 pounds.
- Manual Dexterity: Required for handling office equipment, such as a computer mouse or phone, and reviewing service records or reports.
- Vision and Hearing: Good vision is essential for reviewing documents, reports, and vehicle service details. Clear hearing is necessary for communication with staff, customers, and suppliers.
- Physical Stamina: The role may require physical stamina, especially during peak service times or when managing multiple areas of operations.
DRIVING REQUIREMENTS:
- Valid Driver’s License: A valid driver’s license is required as the role may involve occasional driving for business needs, including traveling between locations, meeting with vendors, or inspecting vehicles.
- Occasional Driving: The role may require driving to different locations, including off-site meetings or inspections, especially in multi-location dealerships.
- Clean Driving Record: A clean driving record is preferred, particularly for insurance purposes and for driving dealership vehicles.
QUALIFICATIONS:
- Education:
- A high school diploma or equivalent is required; a bachelor’s degree in business administration, automotive technology, or a related field is preferred.
- Experience:
- At least 5 years of experience in the automotive service or fixed operations field, with at least 2 years in a managerial role.
- Proven experience in managing service and parts departments, with a strong understanding of automotive operations and repair processes.
- Skills and Abilities:
- Strong leadership and people management skills, with the ability to motivate, coach, and develop a team.
- Excellent communication and interpersonal skills to build relationships with staff, customers, and other departments.
- Financial acumen, with the ability to manage budgets, track performance, and drive profitability.
- Problem-solving skills, with the ability to address customer concerns and operational challenges effectively.
- Proficiency in dealership management software and basic office tools (e.g., Microsoft Office Suite).
- Other Attributes:
- Customer-focused with a strong commitment to delivering excellent service and fostering customer loyalty.
- High level of organization and attention to detail.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Strong decision-making skills, with the ability to prioritize tasks and handle conflicts as they arise.
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