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Service Drive Manager (Smart Toyota) at GURLEY LEEP AUTOMOTIVE GROUP
Davenport, Iowa, United States -
Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Leadership, Communication, Organizational Skills, Automotive Service, Management, Workflow Efficiency, Team Training, Cost Estimation, Service Recommendations, Repair Options, Appointment Scheduling, Resource Allocation, Policy Adherence, Safety Standards

Industry

Retail Motor Vehicles

Description
Description Gurley Leep is a family-owned company with 22 locations across five states and continues to expand. We’re seeking a motivated and experienced Service Drive Manager to lead our service drive operations at Smart Toyota. This role is key to ensuring our customers receive a seamless, efficient, and friendly experience from the moment they arrive through vehicle delivery. The ideal candidate is organized, customer-focused, and skilled at managing people and processes in a fast-paced automotive service environment. If you are an enthusiastic self-starter with a passion for customer service and selling and enjoy working with people, then you need to be a part of our team. Apply today! Key Responsibilities: Prepare accurate cost estimates for repairs and provide transparent quotes to customers. Consult with customers to assess their vehicle’s needs, provide service recommendations, and explain repair options. Oversee daily operations of the service drive, ensuring excellent customer service and workflow efficiency. Maintain communication between customers, service technicians, and management. Schedule service appointments and ensure efficient allocation of resources in the service department. Monitor service appointments, vehicle status updates, and repair timelines. Ensure adherence to dealership policies, manufacturer guidelines, and safety standards. Train and mentor team members to deliver consistent, high-quality service. Requirements 2+ years of experience in automotive service operations or management (preferred). Strong leadership, communication, and organizational skills. Knowledge of dealership management systems. Valid driver’s license with a clean driving record.
Responsibilities
The Service Drive Manager oversees daily operations of the service drive, ensuring excellent customer service and workflow efficiency. They prepare accurate cost estimates for repairs and consult with customers to assess their vehicle’s needs.