Service Enablement Solutions Specialist at Downer Group

Manurewa, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Engagement, User Collaboration, Solution Design, Technical Enablement, Platform Enhancement, Integration, Technical Support, Implementation, Continuous Improvement, Innovation, Digital Development, Stakeholder Engagement, Problem-Solving, Analytical Mindset, Adaptability

Industry

Civil Engineering

Description

Downer is on an exciting digital transformation journey, and we’re looking for a Service Enablement Solutions Specialist to play a pivotal role in connecting our frontline teams with practical, scalable digital solutions that truly work in the field. This is a role for someone who thrives in operational environments, understands how people use technology day-to-day, and enjoys translating real-world challenges into intuitive digital solutions. Why you will enjoy working here | Ko te take ka parekareka e koe ki te mahi ki kōnei Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer: * Rewarding remuneration including company vehicle and tools of trade * Free access to Marram health care benefits and discounted holiday homes * All the tools of trade you need to do your job * Progression and development programs on offer including our inspiring leader’s programme for top performers Have a look at our other great benefits here! [https://people.downergroup.co.nz/downer-benefits/] The Opportunity | Te kōwhiringa In this highly collaborative and field-oriented position, you’ll spend time embedded with operational teams across New Zealand and Australia—observing workflows, understanding challenges, and working hands-on with users. You will then bring these insights back to our digital teams to co-design and deliver solutions that enhance performance, uplift user experience, and support the wider T&I digital strategy. You’ll act as a bridge between our operations, platform teams, architects, and analysts—ensuring we deliver digital capabilities that are both technically robust and genuinely helpful for the people who rely on them every day. Key responsibilities: Field Engagement & User Collaboration * Work alongside supervisors, operational leaders, and frontline teams to understand day‑to‑day workflows. * Build trusted relationships to ensure digital solutions reflect real operational needs. * Validate requirements and co-design practical solutions with Digital Service Improvement Analysts. Solution Design & Technical Enablement * Translate user needs into technical specifications and solution designs. * Develop digital tools, integrations, and platform enhancements that improve efficiency and performance. * Align solutions to enterprise architecture, standards, and technology strategies. Platform Enhancement & Integration * Support enhancement of operational systems, applications, and data platforms. * Identify and support integration opportunities across tools and platforms. * Collaborate with developers, architects, and platform owners to deliver scalable digital outcomes. Technical Support & Implementation * Assist frontline teams with adoption of new digital capabilities. * Troubleshoot technical issues and support rollout activities. * Create documentation, training material, and support guides. Continuous Improvement & Innovation * Recommend improvements based on field feedback and digital insights. * Contribute to ongoing optimisation of platform performance and user experience. * Stay up to date on emerging digital technologies to enhance our capability. Important Skills | Nga pūkenga matua Bachelor’s degree in IT, Computer Science, Engineering, or equivalent practical experience. * Experience in solution design, digital development, technical analysis, or application development. * Demonstrated ability to translate business requirements into practical technical solutions. * Experience working with field-based or operational teams. * Understanding of platforms such as Microsoft Power Platform, SharePoint, GIS systems (ideal but not essential). * Experience supporting digital tool implementation in operational environments. Knowledge & Competencies * Strong understanding of digital platform ecosystems, integrations, and modern development practices. * Problem-solving capability with an analytical mindset. * Excellent communication and stakeholder engagement skills. * Ability to operate effectively across both technical and operational environments. * Adaptability and confidence working in dynamic, real-world field settings. Our Organisation | Ko wai mātou Want to know more about what it is like to work at Downer? Then head to our People Site here! [https://people.downergroup.co.nz/join-our-transport-team/] How to apply | Me pēhea ki te tono If this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 730134. We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team. At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities. Downer’s Transport & Infrastructure business manages and maintains road networks across Australia and New Zealand, with civil and commercial construction in New Zealand. We are an integrated trans-Tasman team with a leading portfolio of products and services. By sharing our capabilities and insights across our regions we achieve the best technical solutions for our customers’ challenges, and for our communities.

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Responsibilities

The specialist will engage directly with frontline operational teams to observe workflows and understand real-world challenges, acting as a bridge between operations and digital teams to co-design and deliver practical digital solutions.