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Service & Engagement Associate (South Korea) at IB

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

0.0

Posted On

02 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inquiry Management, Customer Needs Assessment, Trend Reporting, Issue Identification, Recommendation Making, Customer Experience Enhancement

Industry

Business Supplies & Equipment

Description

The role of the Service & Engagement Associate (Customer Service) is to provide a professional service to Korean members of the IB Community, managing inquiries, identifying, and assessing customer needs. To champion the customer internally by reporting trends and issues. To make recommendations for improvements aimed at reducing customer effort and enhancing the overall experience.

Responsibilities

The Service & Engagement Associate provides professional service to Korean members of the IB Community by managing inquiries and assessing customer needs. They champion the customer internally by reporting trends and issues and making recommendations for improvements.