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Service Engineer 1 at G-ABLE Group

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Monitoring, Report Analysis, Performance Monitoring, Call Handling, Problem Solving, Remote Support, Problem Analysis, Event Logging, Customer Follow-up, Technical Windows Knowledge

Industry

IT Services and IT Consulting

Description

Welcome! Responsibilities: Manage resources and monitor the team's work to be following the contract. Monitor reports and performance of the team Answer calls to give advice and solve basic computer system problems for users via telephone, Email, and MS Team. Perform remote duties on customer machines to resolve computer system problems. Performs problem analysis duties and forward problems that cannot be resolved to the 2nd line support Level After opening the event Customer details and problems must be entered. to record it correctly in the system Follow up on solving problems for users from the beginning until the end of the process. Qualification: Bachelor’s degree in Computer Science/Engineering or related. 0-2 years of experience in the role of Service Engineer or Service Desk Proficient in English (able to communicate effectively) Customer service-oriented mindset Knowledge of Technical windows Able to travel to work easily Growth with Tech leader company. Apply here! We help organizations across industries create the innovations that matter with our IT and Digital expertise. To reach this, we partner with our clients at every level of their organization to strategize the idea, build the platform, operate the business and eventually create the greater experience to society in a sustainable way. We continually seek greater ways to serve them by developing a new range of products and services from IT infrastructure, enterprise application, through digital solutions. With exceptional strategy, technology and creative teams from over 1,500 employees, we combine global practices from our alliances with global leading companies and local executions from our comprehensive experience to help clients achieve the ambitious goals.

Responsibilities

The Service Engineer will manage resources, monitor team adherence to contracts, and handle user support via telephone, email, and MS Teams for basic computer system issues. They will also perform remote diagnostics and escalate unresolved problems to the second-line support team while meticulously recording all customer interactions.