• On-Site:
  o Perform on-site troubleshooting and analyze problems (symptoms, root-causes, tests, solutions).
  o Able to handle on-site jobs independently with limited assistance from technical office.
  o Liaise with manufacturers in Europe to resolve clients’ issue.
  o Prepare on-site work, define and write site procedures.
  o Write detailed and illustrated service reports after each on-site visit.
  o Participate in Site Acceptance Tests with clients, partners and suppliers.

o Perform spare-parts deliveries to clients’ sites.

• Office:

o Maintain Service projects documentation up-to-date, accessible and stored online.
o Receive spare-parts deliveries and check their completeness, prepare spare-parts delivery documents.
o Receive, acknowledge and clarify Spare Parts RFQs from clients.
o Request for suppliers or partners’ quotations, and prepare offers for clients accordingly.
o Ensure projects follow-up by frequent communication with clients, partners and supplier (both locally and overseas).
o Perform technical on-line assistance (phone, WhatsApp & emails)

Requirements

• Egineering Degree holder from a recognised university (preferably mechanical or electrical).
• At least 5 years of relevant working experience.
• Willing to learn and take initiatives.
• Meticulous, pays attention to details.
• Willing to perform on-site troubleshooting and coordination (Tuas area), resolve customer complaints and technical issues.
• Analytical thinking.
• Good communication and reporting abilities.
• Excellent interpersonnal skills interacting with clients, partners and subcontractors.
• Proficient English language, other languages can be a plus.
• Class 3 driving licence will be an added advantage.
• References from previous employers are recommended.

Minimum Qualification
Engineering degree
Field Study
Mechanical Engineering / Electrical Engineering
Minimum Years of Experience
5

SKILLS & COMPETENCIES

• Mechanical Engineering
• Troubleshooting, technical analysis
• P&ID, hydraulic & wiring diagrams understanding
• Equipment Maintenance
• Test Equipment
• Technical Support
• Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Communication, reporting
• Independence
• Analytical thinking
• Interpersonal skills
• Team player
• Responsiveness
• Adaptability
• Multi-cultural openmindedness

Please refer the Job description for details