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Service Engineer AV / Unified Communications at Fuku

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

4500.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, AV Systems, Video Conferencing, Troubleshooting, Preventive Maintenance, Firmware Updates, Configuration Changes, System Optimisation, Service Reports, End-User Training, Customer Care, Diagnostics, Coordination, Post-Installation Support, Escalation

Industry

Retail Apparel and Fashion

Description

• Salary: Up to Basic $4,500 + AWS + Variable Bonus • Location: East (Singapore) • Working Hours: Monday to Friday, 9:00am – 6:00pm About the Company Our client is a fast-growing Audio Visual (AV) and Unified Communications (UC) solutions provider. They specialise in delivering end-to-end AV and IT solutions to Multinational Corporations, Fortune 1000 companies and major government agencies across the region. With strong emphasis on collaboration, innovation and career development, the company offers a supportive environment where individuals are empowered to grow together and make a meaningful impact. Role Overview This role offers an exciting opportunity for a Service Engineer to be part of a regional technical services team. You will support AV and UC systems across multiple sites in Singapore and the region, working closely with internal teams and clients to deliver high-quality technical support and service excellence. Key Responsibilities • Provide post-sales technical support and represent the company’s concierge service for maintenance and customer care. • Perform remote and onsite diagnostics, troubleshooting and rectification for AV and video conferencing systems. • Plan and execute preventive maintenance to ensure system reliability and performance. • Provide post-installation support including firmware updates, configuration changes and system optimisation. • Coordinate with end users, vendors and principals to resolve technical issues within SLA timelines. • Prepare accurate service reports and technical documentation after each engagement. • Support end-user training, system handover and post-commissioning activities. • Escalate complex technical issues to manufacturers where required.

Responsibilities

The Service Engineer will provide post-sales technical support and perform diagnostics and troubleshooting for AV and video conferencing systems. They will also execute preventive maintenance and coordinate with users and vendors to resolve technical issues.