REQUIREMENTS:

• Diploma/Higher Nitec in Mechatronics/Electronics/Electrical Engineering or equivalent
• 2 years of experience in service and maintenance works on various machineries
• Perform troubleshooting and on-site hands-on problem solving
• Able to conduct training to customers
• Able to travel outstation
• Possess excellent communication and interpersonal skills
• Possess good working attitude, willing to learn new skills and protocols on new equipments and machineries

KEY RESPONSIBILITIES:

• Diagnoses, troubleshooting and resolving technical issues
• Perform installation and preventative maintenance of equipment
• Ask customers targeted questions to quickly understand the root of the problem
• Maintain good and smooth communication with customers through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal team or principal
• Provide prompt and accurate feedback to customers
• Refer to internal databases or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Maintaining procedural documents and reports
• Ability to learn and work on changing technologies
• Establish and maintain good working relationships with customers and other professional
• To perform any other ad-hoc assignments given by Management