Date live:05/09/2025
Business Area:Group Technology Service Management
Area of Expertise:Technology
Contract:Permanent
Reference Code:JR-0000069349
Embark on a transformative journey as a Service Engineer . At Barclays, our vision is clear –To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

To be successful as a Service Engineer, you should have experience with:

• Experience of scripting on Linux / Unix based operating systems
• Proficiency and familiarity with database management systems such as Oracle and Mongo
• Knowledge and experience of ITIL service management processes

Some other highly valued skills may include:

• Experience with KAFKA messaging platforms
• Familiarity with cloud platforms such as aPaaS
• Experience on strategic alerting/monitoring tools such as ITRS, AppDynamics and ELK

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
The location of your role is Knutsford.

ACCOUNTABILITIES

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.