Requisition ID: 44083
Job Location(s):Vaasa, FI Tampere, FI Helsinki, FI
Employment Type: Full Time
Segment: Danfoss Power Electronics and Drives Seg
Job Function: Sales
Work Location Type: Hybrid

JOB DESCRIPTION

Are you an engineer with strong problem-solving skills and a customer-focused mindset? Are you motivated by technical challenges and passionate about delivering world-class service? If so, you could be the next Service Engineer to join our high-performing EMEA technical support team at Danfoss Drives.
As part of a dynamic and professional Service Delivery organization, you will work closely with our Sales Companies, Service Partners, and Customers across the EMEA region. Your primary responsibility will be to provide expert-level technical support and case coordination, ensuring fast and effective resolution of complex customer issues. You will play a key role in enhancing customer satisfaction, sharing knowledge across the organization, and supporting our global success.
This is an exciting opportunity to grow professionally within one of the world’s leading manufacturers of variable speed drives. You’ll work alongside a team of experienced and passionate colleagues in a collaborative, international environment.

BACKGROUND & SKILLS

To be succesful in this position, you should have:

• A degree in Engineering or a related technical field.
• Experience with variable speed drives, especially the VLT product (preferred but not mandatory).
• Proficient in English (written and spoken)
• Strong communication skills and a customer-centric approach.
• Familiarity with SAP, Microsoft Office, Salesforce and willingness to adopt new IT tools.
• Ability to read and interpret electrical schematics and technical documentation.

You are a structured problem-solver with a strong analytical mindset and the agility to make sound decisions under pressure. As a collaborative team player, you bring a proactive attitude and a strong willingness to learn and grow. You’re also flexible and ready to travel regionally as required to support the team and customers.
We offer a dynamic and international work environment where you’ll collaborate with highly skilled colleagues from diverse backgrounds. You’ll have access to professional development opportunities and clear pathways for internal career growth. Our competitive compensation package includes comprehensive benefits, and we prioritize a healthy work-life balance. You’ll also enjoy a high level of autonomy and empowerment in your daily work, allowing you to make a meaningful impact from day one.
Ready to make an impact?
For further information about the position, you are welcome to contact Senior Manager Customer Support & Coordination NER & SER Sami Pirkola at +358408371715
Please note that the summer holiday period might lengthen the process.

• Provide technical support and service coordination for local and regional customer cases.
• Conduct occasional on-site visits for advanced troubleshooting (approximately 30 travel days annually).
• Engage directly with customers to understand technical challenges and deliver solutions that exceed expectations.
• Share learnings and best practices across the organization to drive continuous improvement.
• Support drive applications in cooperation with service and sales teams.
• Maintain ownership of service-related cases to ensure timely and effective resolution.