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Service Engineer at Eaton USA

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Problem Solving, Data Analysis, Training, Communication, Process Improvement, Field Service, Electronics, Power Quality, UPS, SOP Establishment, Customer Satisfaction, Urgent Response, Maintenance, Implementation

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Provide technical support to customer service issues and training. Be responsible for critical issues resolution and urgent customer responses in delivering analysis and reports. Serve Korea PQ customers in power quality products (1P, 3P UPS) installation, implementation, maintenance and provide other services in responsible areas. Discover problems and solve them for end-users to obtain customer satisfaction and business opportunities Involved in Service SOP's establishment, training distributor & customer with SOP. Analyse the data of feedback from customers and markets, communicate the results with Product and Quality teams to improve the product and service Improve the technical process, monitor the effectiveness of the processes to seek opportunities for improvement. Consolidate the solutions into training and practice sharing. Improve service tools to support field service and issue resolution. Bachelor's degree in Engineering, Electronical Engineering is preferred. Fresh graduate or less than 7 years' experience in Electronics related industry would be preferred 전기기사자격증 Good communication in both oral & writing Work under pressure Yes! Because you are the one we are looking for, we hope to hear from you now! LI-SZ1

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Responsibilities

Provide technical support for customer service issues and training, focusing on critical issue resolution and urgent customer responses. Analyze customer feedback and collaborate with Product and Quality teams to enhance products and services.