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Service Engineer at Eaton USA

Changzhou, Jiangsu, China -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Management, Supplier Quality Management, Project Management, Communication Skills, Business Negotiation, Customer Service Awareness, Compliance Awareness, Data Analysis, Performance Improvement, Collaboration, Feedback Collection, Report Generation, Financial Support, Safety Awareness, Efficiency Improvement, Quality Improvement

Industry

electrical;Appliances;and Electronics Manufacturing

Description

负责外部服务商的流程管理，包括建立、认证、合作、评审及绩效提升，确保服务商队伍合规、专业、稳定。通过收集反馈优化流程，协助财务完成费用审核，维护管理台账并输出分析报告，为服务业务决策提供支持。负责外部服务商的全流程管理，包括服务商的建立、认证、资格审核、证书颁发、回访、业务合作与洽谈、年度评级等工作，支持并协助财务进行相关服务商费用认定、结算、审核工作；持续收集、分析并反馈来自售后服务主管、区域专员等岗位关于服务商使用的意见和建议，推动服务商管理流程优化协助提升服务商在安全、效率、质量、持续改进等方面的综合绩效，确保服务商队伍合规、专业、稳定。参与服务商业务合作、协议签订、年度评审及回访，推动服务商与公司业务协同发展。建立并维护服务商管理相关台账和数据，定期输出分析报告，为管理决策提供数据支持。完成上级安排的其他相关工作任务。" 本科及以上学历； 3年及以上，客服、项目管理、供应商质量管理相关工作经验；供应商质量管理，项目管理；较强的沟通能力，商务谈判与沟通能力客户服务意识、流程合规意识能适应出差

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Responsibilities

Manage the entire process of external service providers, including establishment, certification, collaboration, review, and performance improvement. Collect feedback to optimize processes and assist finance in expense audits while maintaining management records and generating analysis reports to support service business decisions.