Service Engineer at Exponent Energy

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Diagnostic Assessments, Troubleshooting, Technical Support, Service Quality Monitoring, Documentation, Training, Field Visits, Vehicle Management, Customer Feedback, Problem-Solving, Resilience, Collaboration, Communication, Mechanical Systems, Electrical Systems, Software Issues

Industry

Motor Vehicle Manufacturing

Description

You will be working with the Aftersales Team. Your base location will be Chennai, with regular travel within & outside Chennai This team runs on a hustle mindset with an objective to increase Exponent Energy’s market share in the city of Bengaluru and beyond and help more people adapt to 15-minute rapid charging technology achieved by our Flexible Energy Stack, which consists of the e^pack (battery pack) and e^pump (charging station). Our philosophy: Break. Believe. Build Break stuff. Break assumptions. Break the thumb rule. Believe in the team. Believe in the process. Believe through failures. Build fast. Build passionately. Build to simplify. Roles & Responsibilities: ● Perform diagnostic assessments on vehicles (especially EV systems such as Battery packs, BMS, etc.) ● Troubleshoot mechanical, electrical, and software-related issues in 3-wheelers or applicable vehicle categories during onsite field visits. ● Coordinate and support service centers or dealer workshops on complex technical issues ● Ensure timely closure of complaints and field failures ● Provide technical training to service technicians and staff ● Ensure proper documentation of service activities, failure reports, and warranty claims ● Monitor service quality, turnaround time (TAT), and customer feedback ● Support service campaigns, product recalls, and retro-fitment activities when required ● Maintain regular follow-up and effective coordination with Vehicle OEM teams to ensure timely resolution of service-related issue ● Responsible for asset vehicle management , vehicle recovery and maintenance of vehicles. About the candidate Diploma / B.E. / B.Tech in Automobile, Mechanical, or Electrical Engineering Overall 6/7 years of experience in the Automobile dealerships What matters: Quality of work Approach towards problem-solving Dissatisfaction towards mediocre work Resilient attitude to bounce back after failing About Us Exponent simplifies energy for EVs. Co-founded by Arun Vinayak (Ather Energy's Founding Partner & Former Chief Product Officer) and Sanjay Byalal (Former hardware strategic sourcing and cell strategy lead, Ather and Former Supply Chain Lead, HUL), Exponent focuses on solving two sides of the energy problem by building the e^pack (charging station) and e^pump (battery pack) which together unlock 15-min rapid charging. The 200+ strong team of passionate builders have a ton of EV experience and are currently looking for more builders to join one of the best EV teams in India to build & scale Exponent.

Responsibilities

The Service Engineer will perform diagnostic assessments and troubleshoot issues in electric vehicles, particularly focusing on battery packs and related systems. They will also coordinate with service centers and provide technical training to ensure high service quality.