Service Engineer at Ghobash Group

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Problem-Solving, Printing Systems, Managed Print Services, IT Hardware, Network Troubleshooting, System Troubleshooting, Coordination, Documentation, Reporting, Communication

Industry

Investment Management

Description

Company Description Established in 1982 as a leading Office Automation Solutions provider for the UAE and the wider region, GCG Enterprise Solutions is a turnkey tech solutions provider offering Print Solutions, IT Services, AV and Digital Transformation Solutions. Partnering with leading technology vendors, GCG creates bespoke solutions and services for key industry sectors. Job Description We are seeking a skilled Service Engineer to provide dedicated on-site technical support for printing infrastructure and Managed Print Services (MPS). The role is responsible for first-level and basic second-level support, preventive maintenance, incident resolution, and coordination with centralized service teams to ensure optimal device performance, SLA compliance, and customer satisfaction. Provide on-site first-level and basic second-level support for printers and MPS environments Maintain, troubleshooting, and repair printers and related hardware Perform preventive maintenance and routine health checks on printing devices Monitor device performance, consumables, and service alerts to ensure uninterrupted operations Act as the primary on-site technical point of contact for MPS-related issues Escalate complex incidents to senior engineers or vendors and coordinate timely resolution Maintain accurate service documentation, incident logs, and asset records Support continuous service improvement initiatives and follow standard service procedures Qualifications Diploma in IT, Electronics, or a related field Bachelor’s degree in IT, Engineering, or equivalent practical experience Additional Information 3-5 years of experience in printer maintenance, technical support, or service engineering Experience supporting Managed Print Services (MPS) in a customer-dedicated or on-site role Skills & Abilities: Strong troubleshooting and problem-solving skills Good understanding of printing systems and MPS environments Basic knowledge of IT hardware, networks, and system troubleshooting Ability to coordinate effectively with internal teams and external vendors Strong documentation and reporting skills Customer-focused mindset with good communication skills Department: Services

Responsibilities

The Service Engineer will provide dedicated on-site technical support for printing infrastructure and Managed Print Services (MPS), handling first-level and basic second-level support, maintenance, and incident resolution. This role ensures optimal device performance, SLA compliance, and customer satisfaction by acting as the primary on-site technical contact.