Service Engineer at Ghobash Group

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Problem Solving, Printing Systems, MPS Environments, IT Hardware, Networks, System Troubleshooting, Documentation, Reporting, Customer Focused, Communication

Industry

Investment Management

Description

Company Description Established in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market. By embracing the printing industry’s phenomenal digital transformation over the years, ‘GCG-DDS’ developed a natural proclivity for new technologies and gained an enviable reputation for its expertise in integrating digital enterprise solutions of all kinds into their client’s businesses. Keen to take a market leadership position, GCG-DDS has made the strategic decision to expand its horizons into two focused areas of operation with each carrying a new corporate identity under the umbrella of GCG’s holding company – The Ghobash Group. Now known as GCG ENTERPRISE SOLUTIONS, the company focuses on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions, and guides our clients with the most comprehensive portfolio of business information management technology in the UAE Job Description We are seeking a skilled Service Engineer to provide dedicated on-site technical support for printing infrastructure and Managed Print Services (MPS). The role is responsible for first-level and basic second-level support, preventive maintenance, incident resolution, and coordination with centralized service teams to ensure optimal device performance, SLA compliance, and customer satisfaction. Provide on-site first-level and basic second-level support for printers and MPS environments Maintain, troubleshooting, and repair printers and related hardware Perform preventive maintenance and routine health checks on printing devices Monitor device performance, consumables, and service alerts to ensure uninterrupted operations Act as the primary on-site technical point of contact for MPS-related issues Escalate complex incidents to senior engineers or vendors and coordinate timely resolution Maintain accurate service documentation, incident logs, and asset records Support continuous service improvement initiatives and follow standard service procedures Qualifications Diploma in IT, Electronics, or a related field Bachelor’s degree in IT, Engineering, or equivalent practical experience Additional Information 3-5 years of experience in printer maintenance, technical support, or service engineering Experience supporting Managed Print Services (MPS) in a customer-dedicated or on-site role Skills & Abilities: Strong troubleshooting and problem-solving skills Good understanding of printing systems and MPS environments Basic knowledge of IT hardware, networks, and system troubleshooting Ability to coordinate effectively with internal teams and external vendors Strong documentation and reporting skills Customer-focused mindset with good communication skills Department: Services

Responsibilities

The Service Engineer is responsible for providing on-site technical support for printers and Managed Print Services, including preventive maintenance and incident resolution. They will also monitor device performance and coordinate with centralized service teams to ensure optimal operations.