Service Engineer II - CTJ - Poly at Microsoft

Redmond, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

199000.0

Posted On

21 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft 365, Service Engineering, Automation, Telemetry, Incident Response, Root Cause Analysis, Security Compliance, System Management, Cloud Technologies, Collaboration Tools, Operational Efficiency, Stakeholder Engagement, Knowledge Sharing, Mentoring, Performance Monitoring, Distributed Systems

Industry

Software Development

Description

Overview Are you ready to help secure the future of collaboration for some of the world’s most sensitive and mission-critical environments? The M365 Air-Gapped Cloud (AGC) team, part of Microsoft Special Clouds (MSC), delivers and operates Microsoft 365 services such as Teams, Exchange, SharePoint, and OneDrive in highly regulated, disconnected, and sovereign cloud environments. Our mission is to ensure these services remain highly available, performant, and compliant with the strictest security and operational standards. This team provides on-call operational support and drives improvements to the operational posture of M365 products within U.S. Government and other air-gapped clouds. You will operate production services, partner with engineering and program management, and work closely with other teams to ensure our systems are stable, meet performance SLAs, and fulfill the expectations of internal and external customers. We thrive on solving complex challenges unique to air-gapped and sovereign environments, enabling secure productivity for government, defense, and regulated industry customers. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Operate and support Microsoft 365 services in air-gapped and sovereign cloud environments, ensuring high availability and compliance with strict security standards. Monitor service health, respond to incidents, and drive root cause analysis and resolution. Develop and implement automation and telemetry solutions to improve operational efficiency and service reliability. Partner with engineering, program management, and security teams to deliver new features and maintain service parity with public cloud offerings. Document operational processes, contribute to knowledge sharing, and mentor team members. Engage with internal and external stakeholders to communicate service status, risks, and mitigation plans. Continuously assess and improve operational posture, adopting best practices for service engineering in regulated environments. Qualifications Required Qualifications: Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience. Other Requirements: Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination. Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: Bachelor’s Degree in Computer Science, Information Technology, OR a related technical field AND 3+ years of technical experience in software engineering, network engineering, service engineering, or systems engineering; OR equivalent experience. Hands-on experience supporting complex IT environments, with a strong understanding of system and service management challenges. Experience operating in large distributed or air-gapped environments, with a focus on reliability, security, and compliance. Ability to build consensus and influence across teams to achieve common goals. Recent experience with Azure or equivalent hyperscale cloud technologies. Service Engineering IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

Operate and support Microsoft 365 services in air-gapped and sovereign cloud environments, ensuring high availability and compliance with strict security standards. Monitor service health, respond to incidents, and drive root cause analysis and resolution.