Location:Peschiera Borromeo, Lombardy, IT, 20068
Business Unit: Advanced Measurement Technologies
Posting Date: Feb 20, 2025
Job Description:
The Service Engineer provides support on ORTEC products, fostering relations with customers and Service Centers. The aim is to satisfy customers, sustain ORTEC® business growth and promote AMETEK values.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Relevant degree or technical high school diploma (Physics, Nuclear Physics or Nuclear Engineering)

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES

• Willingness to travel throughout Italy, up 60% of working days
• Fluency in Englis and Italian
• Computer literacy and experience with MS Office, Excel
• Strong interpersonal and organizational skills
  Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
  AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.
  AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

• Provide support for ORTEC® customers in Italy, essential activities include:
• Installation and testing of new products and of products after repair
• System fault diagnosis and troubleshooting (lab/onsite)
• System routine maintenance and calibration
• System performance analysis, QA and reporting
• Customer’s support (remote/onsite)
• Hardware and software training
• Fulfil and promote Service Contracts to ensure customers satisfaction and expand ORTEC® business within Italian territory
• Help in managing internal service activities (comply with the internal procedures, maintain documentation, follow shipments, check repairs status)
• Report all service activities on a regular basis to the Service Manager
• Ensure all customers problems or complaints are resolved quickly and effectively
• Keep contacts with Service Centres (UK/US) and Technical Support Group