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Service Engineer - IVD at Mindray
Nairobi, , Kenya -
Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, Service Management, Spare Parts, Trouble Shoot, Service Strategy, Customer Satisfaction, Competition Investigation, Coaching, Leadership, Communication Skills, Teamwork Spirit, IVD Lab Equipment, Quality Control

Industry

Hospitals and Health Care

Description
Responsibilities: 1. Provide technical support (IVD Lab equipment) to local distributors;2. Service management and improvement (training ,spare parts, trouble shoot) to local distributors;3. Execute headquarters’ service requirement and establish suitable service strategy for the local market;4. Maintain and improve customer satisfaction and improvement, dynamic competition investigation;5. Organize added-value service to local market, improving Mindray service reputation;6. Achieve targets on service sales revenue and contract signing. Requirements: 1. Bachelor's Degree is mandatory, major in engineering (bioengineering/Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent;2. More than 3 years of customer service-related experience in medical industry, IVD LAB product (Chemistry/Immunoassay/Hematology and so on) and Quality Control experience are preferred; 3. Strong coaching and leadership skills, able to motivate internal employees and outside partners;4. Good communication skills and strong customer service awareness and teamwork spirit;5. Accept frequently international business trip.
Responsibilities
The role involves providing technical support and service management, including training and spare parts handling, to local distributors for IVD Lab equipment. The engineer must also execute headquarters' service requirements, establish local service strategies, and organize added-value services to enhance the company's service reputation.