Service Engineer at Johnson Controls

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

0.0

Posted On

09 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Security System Integration, Technical Support, English Communication, Troubleshooting, System Configuration, Windows OS, Linux OS, Networking, Database Knowledge, CAD, Microsoft Project, Project Management, CCURE 800, Field Support, Technical Documentation

Industry

Industrial Machinery Manufacturing

Description

Associate Service Engineer 工作地点：上海岗位职责（Key Responsibilities）负责安防系统相关的技术支持、调试、联调测试及故障排查工作，能够独立与海外客户进行英文交流（邮件及口语），完成跨国远程或现场联调测试；对接 Global 客户，遵循并执行 Global 客户相关业务流程和技术标准，确保服务交付质量；为客户安防系统提供高水平技术支持，包括系统配置、问题分析及解决方案实施；可以应对全年24小时接听电话，可于接到电话后 2 小时内赶赴机场或指定维修现场，并能在凌晨（航班停航后）现场处理系统故障；参与安防项目的实施与技术支持工作，配合项目管理要求，确保项目按计划推进；编制与维护相关技术文档、项目文档及报告；根据业务需要，支持节假日及非工作时间的加班安排，确保系统稳定运行。任职要求（Qualifications）工作经验 8 年以上安防系统相关工作经验，具备扎实的系统集成及现场支持背景；有对接 Global / 海外客户的工作经验，熟悉国际客户沟通方式及流程者优先。语言能力具备良好的英语听说读写能力，能够独立处理英文邮件，并进行技术层面的口语沟通与测试联调。技术能力熟悉主流安防系统及平台，包括但不限于： Tyco、Lenel、Genetec、Honeywell、Axis、HID、AMAG、Dormakaba 等；技术能力突出，能够独立分析并解决各类安防系统问题；熟悉 Windows 及 Linux 操作系统，具备网络及数据库基础知识。项目与工具熟悉项目管理流程，能够在项目环境下高效推进技术交付；能熟练使用 CAD、Microsoft Project 等相关工具。工作条件与灵活性能适应 7×24 小时待命的工作模式及突发应急支持需求；可接受夜间、节假日加班安排；常住或可长期居住于虹桥机场附近优先考虑；熟悉 CCURE 800 系统者优先考虑。 Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

Provide high-level technical support, debugging, and troubleshooting for security systems for global customers. Ensure system stability through 24/7 on-call availability and rapid on-site response at airports or designated sites.