RESPONSIBILITIES:

• Assist the Service Manager and Superintendent Engineer with technical input for client interactions such as appraisals, assessments, and post-service comments.
• Coordinate service schedules with internal project managers, sales associates, and customers to ensure that contractual deadlines and technical specifications are met.
• Provide training and education to staff and customers, ensuring that proper operational and maintenance procedures are understood and followed.
• Assist in warranty investigations by determining the sources of issues and generating warranty recommendations for headquarters.
• Proactively collect market and technical information from service engagements to support sales prospects and ongoing service improvement activities.
• Execute complex commissioning, standard maintenance, repairs, overhauls, and troubleshooting on engines, turbochargers, auxiliary systems, and related goods in accordance with established guidelines and technical documentation.
• Assist with technical planning for service assignments, such as determining spare part requirements, analyzing technical data (work procedures, drawings, material lists), and verifying tools and spares.
• Perform a Last Minute Risk Analysis before beginning work and closely adhere to company Health, Safety, and Environmental regulations, including the proper use of Personal Protective Equipment.
• As an on-site technical point of contact, coach and supervise less experienced technicians during maintenance, commissioning, troubleshooting, and performance testing duties.
• Analyze defects, decide corrective actions, and implement technical solutions on-site, conferring with the Superintendent Engineer as needed.
• Record and document technical findings, and provide high-quality service reports, condition photographs, and spare parts advice in English while adhering to company standards and ISO documentation guidelines.
• Maintain constant communication with support offices to ensure service excellence and the effective completion of customer service contracts.
• Provide on-site support to workshops as needed, ensuring effective service delivery and technical difficulty resolution.

REQUIREMENTS FOR THE ROLE:

• Strong understanding and commitment to health and safety regulations.
• Technical competence in important Product Center areas such as two- and four-stroke engines, turbochargers, propulsion systems, and on-site recovery.
• A minimum of three years of related experience, especially in the heavy equipment, maritime, or power plant industries.
• Practical experience with mechanical and automation systems, including troubleshooting, commissioning, and field service work.