Service Engineer, Medical Technology at ZEISS Group

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Installation, Commissioning, Preventive Maintenance, Troubleshooting, Calibration, Customer Service, Technical Training, PC Repair, IT Networking, Analytical Skills, Interpersonal Skills, Technical Documentation

Industry

Machinery Manufacturing

Description

1. Technical and Field Service: - Carry out installation, commissioning and warranty service activities; - Perform field service machine repair, calibration and preventive maintenance; - Responsible for service quality of installation, PM, troubleshooting, repair equipment in specified region in Vietnam, specially focus on hi-end products; - Coaching, mentoring and support technical, product knowledge for service engineers in field; - Standardize technical document for servicing equipment and others requirement for team objective achievement; - Promote and apply Smart Service; - Identifies trends and takes part in initiatives to improve things in and beyond own area (e.g., digitalization, new service model…); - Provide weekly/monthly service report and action plan to line manager, reflecting the activities required in each account to achieve service objectives and maximize potential within the territory; - Report to Line Manager in case there are systemic quality issues (recall issues…). 2. Customer Services: - Ensure full coverage of all customer complaints and feedback as well as service activities in NPS service including all relevant details; - Develop and maintain strong relationships with all levels of customer's Biomedical team, including End-users to achieve high levels of customer satisfaction; - Keep qualification level of service (competency levels, locations) on a high level and ensure a customer service mindset; - Solid understanding of how Service leads to customer success. 3. After sales support: - Co-ordinate and deliver customer training sessions (basic level: instruction for use and customer maintenance); - Support for training activities for customer in Zeiss training center and/or at customer site; - Support in local and regional exhibition and seminar; - Connect with other teams and bridges silos (e.g., Sales team, Product team…); - Actively build and uses a personal network within and outside of company. 4. Management - Ensure traceability and security of spare parts and consumables for specified devices; - Ensure continuously high standards of Best-in-Class service; - Ensure calibration standards and tools validity for specified tools; - Plan and recommend service tool requirements for specified tools; - Plan and recommend spare part requirements for specified devices; - Ensure service orders are regularly updated to reflect current work status and to completed status when jobs are finished; - Support maximized teamwork; - Constantly updating the customer database of assigned territory. Education / Professional Certification Bachelor of Engineering Discipline – BioMedical/ Mechanical / Mechatronics / Electronics / Electrical. Experience - At least 3 years' experience in Medical Equipment technical support - Must possess excellent teamwork and interpersonal skills with a strong emphasis on good analytical skills - Possess good customer interactions skills Knowledge / Skills / Other characteristics - Must have knowledge in computer hardware, operating system and disk backup software, IT and networking - Sound ability to troubleshoot and repair PC - Good communication skills Your ZEISS Recruiting Team: Doan Le Thuy Duong, Nguyen Thu Trang, Sayem Chowdhury Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes.

Responsibilities

Perform installation, calibration, and preventive maintenance for high-end medical technology equipment in Vietnam. Manage customer relationships, provide technical training, and ensure the traceability of spare parts and consumables.