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Service Engineer at Microsoft

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Problem Solving, Software Analysis, Hardware Analysis, Documentation, Product Testing, Product Discovery

Industry

Software Development

Description

Providing technical and customer service support for a Diagnostic Solution product. Assisting users with product issues and concerns and communicating steps to resolve problems. Identifying and analyzing problems with software and hardware, including failures, bugs and system issues. Work on cases/tickets according to established departmental practices. Document all interactions following standard operating procedures. You also conduct customer research, testing, and product discovery to understand the needs behind your customers' requests.

Responsibilities

Providing technical and customer service support for a Diagnostic Solution product. Assisting users with product issues and concerns and communicating steps to resolve problems.