JOB TITLE: SERVICE ENGINEER

SALARY: Competitive (Overtime hours possible paid at time and a half)
LOCATION: Norwich, NR7 (when you are in the UK)

ABOUT THE ROLE:

We are seeking highly skilled and dedicated mechanical and/or electrical engineers to join our growing team as a Service Engineer.
As a Service Engineer, you will be responsible for providing high-quality technical support and services to our clients. Your expertise will not only help in identifying and resolving issues but also contribute to enhancing our customer’s overall experience with our products. You will work closely with clients, providing them with technical support and guidance, ensuring that they fully understand how to operate and care for their equipment.
Our Service Engineers are also tasked with keeping accurate records of repairs, maintenance, and customer interactions which are critical for tracking performance and providing first-rate customer service.
The role will require excellent problem-solving skills, attention to detail, and the ability to communicate technical information clearly to a variety of audiences
PLEASE NOTE: You must be happy to travel, as your working time will be spent on-site at customer locations, both in the UK and abroad, either working on your own or in a small team

The main responsibilities will include:

• Assist in the Installation, commissioning, repair, service and training of Gunnery Systems and other company products
• Survey, Repair and perform Maintenance on ATK Mk44 Ordnance at home and abroad
• Detailed fault finding to rectify OPDEFs and commercial customer reported faults and carry out testing to ensure accurate fault diagnosis.
• Assist in instructing training courses within the factory and at customer locations
• Coordinating with the Customer Support Manager in order to ensure effective delivery of service to the customer at their sites.
• Producing complete, accurate and timely reports.
• Attending Sea Trials for periods of times at sea, keeping to ship routines.
• Perform Test Firing of weapons (once trained) on customer owned ships
• Building and maintaining positive relationships with customers, whilst delivering high standards of work and customer service.
• Adhering to health and safety practices and procedures

To be a successful candidate for this role you must be able to demonstrate the below attributes and skillsets:

• Mechanical and/or electrical engineering qualification (Degree/HND/HNC/ONC)
• Mechanical/electrical background, preferably in a military environment.
• Physically fit to Eng 1 standard and be capable of passing Sea Survival course
• Able to read complex wiring diagrams and devise workable fault diagnosis instructions
• High level of computer literacy to include Excel, Word and Powerpoint
• Adherence to health and safety practices and procedures
• Polite and confident in speaking at all levels
• A positive ‘can do’ approach with an ability to build and maintain strong relationships with customers in possible extreme environmental conditions, in the UK and abroad.
• Resourceful, with the ability to work independently and as part of a team
• Flexible and can adapt quickly to changing schedules
• Reside within a daily commutable distance of Norwich (NR7).
• Full Driving Licence to drive in the UK and abroad
• UK Valid passport with no travel restriction