Service Engineer - REMOTE at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Engineering, Technical Operations, Microsoft 365, Exchange, Azure AD, SSO, API Troubleshooting, Platform Configuration, Python, Java, C#, C++, JavaScript, Microsoft Teams, Webex, Unified Communications

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Engineer. In this role, you will be a highly skilled technical expert responsible for end-to-end ownership of customer issues. Your work will lead to complex troubleshooting and critical incident resolution, ultimately enhancing product and service reliability. By collaborating with various teams, you will ensure customer satisfaction and contribute to continuous improvements, making a significant impact within a diverse and inclusive environment. \n Accountabilities Optimize video conferencing technologies, SIP/H.323, VoIP, and real-time communication systems while working with network protocols. Own and deliver high-quality, timely Root Cause Analyses (RCA) for critical incidents. Collaborate closely with Engineering, SRE, Product Managers, and Developers to drive product quality and performance enhancements. Drive innovation within support workflows to reduce manual effort and improve debugging. Facilitate customer debugging calls and guide teams through complex technical investigations. Requirements 6+ years of relevant industry experience in service engineering or technical operations. Expertise in Microsoft 365, Exchange, Azure AD, and SSO. Experience with API troubleshooting, platform configuration, and programming languages such as Python, Java, C#, C++, or JavaScript. Working knowledge of Microsoft Teams, Webex, or other Unified Communications solutions. Understanding of Windows, macOS, Linux, and familiarity with iOS/Android. Benefits Comprehensive benefits program that promotes physical, mental, emotional, and financial health. Support for work-life balance and contribution to community. Opportunities for personal and professional growth in a collaborative environment. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Responsibilities

The Service Engineer will be responsible for end-to-end ownership of customer issues, leading to complex troubleshooting and critical incident resolution. This role involves collaborating with various teams to enhance product and service reliability and ensure customer satisfaction.